So the banks are trying to force people who are 'set in their ways' into using a style of banking they cannot get to grips with? Forced purchase of a computer which they, doubtless, will be clueless, or even phobic, about.
Would this class as 'mental cruelty'?
I can understand that the high street branches and staff are burning a hole in the banks' pockets, now most of us bank online. So why don't they club together in shared premises? Another decade or three should see out the last few hold-outs.